Get in Touch

We aim to respond to all enquiries within 24 business hours. For urgent matters, we recommend calling our toll-free number 1800 212 779 during business hours (Mon–Fri, 9AM–5PM AEST).

Yes! We ship to all states and territories across Australia. Orders are dispatched from our Laverton North warehouse in Victoria. Delivery times vary by location — please see our Shipping & Returns page for full details.

Yes, we accept returns within our stated policy period. If you’re not satisfied with your purchase, please email us at Sales@firstoneaustralia.com.au with your order details and we’ll arrange an exchange or refund.

Absolutely! We welcome wholesale and stockist partnerships. Please use the contact form above, select “Wholesale & Stockist” as your topic, and provide details about your business. Our team will be in touch within 2 business days.

We recommend starting with the Scalp Tonic 2-in-1 Shampoo & Conditioner as your daily cleanser. For additional treatment, add the Conditioning Treatment after shampooing. For intensive daily scalp care, use the 5-in-1 Intensive Liquid as a leave-in treatment.