At Loverhair, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.
We may update this policy from time to time. Please review it periodically to stay informed of any changes.
Information We Collect
We may collect the following types of personal information:
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Basic details: Name, job title
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Contact information: Email address, phone number, mailing address
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Demographic information: Postcode, preferences, and interests
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Transactional details: Purchase history, order details, or payment-related information (processed securely via payment providers)
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Website usage data: Pages you visit, products you view, browser/device information, and IP address
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Other information: Feedback, survey responses, or promotional entries
How We Use Your Information
We use the information collected for the following purposes:
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To process and deliver your orders
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To manage your account and customer service requests
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For internal record keeping and business analysis
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To improve our products, services, and website
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To send promotional emails about new products, offers, or updates (only if you opt in)
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To personalize your online experience according to your preferences
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To contact you for market research, surveys, or feedback
Legal Basis for Processing (GDPR – if applicable)
We process personal data under one or more of the following legal bases:
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Consent: When you agree to receive marketing communications
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Contract: When processing is necessary to deliver a product or service you requested
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Legal obligation: To comply with applicable laws or regulations
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Legitimate interests: To improve our services, prevent fraud, or protect website security
Security of Your Information
We are committed to keeping your information safe. To prevent unauthorized access, loss, misuse, or disclosure, we use:
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Secure servers and encrypted connections (SSL)
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Firewalls and malware protection
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Restricted access to personal data by authorized staff only
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Regular security monitoring and updates
Cookies Policy
Cookies are small text files stored on your device to improve your browsing experience.
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We use cookies to analyze website traffic, enhance site functionality, and remember your preferences.
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Cookies do not give us access to your computer or personal data beyond what you choose to share.
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You can choose to accept or decline cookies in your browser settings. Please note that disabling cookies may limit certain features of the website.
Links to Other Websites
Our website may contain links to third-party websites. Please note that we do not control these external sites and are not responsible for their privacy practices. You should review their privacy policies before providing any personal information.
Sharing of Information
We will never sell, lease, or distribute your personal information to third parties without your consent, unless required by law.
We may share limited data with:
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Trusted service providers (payment processors, delivery partners, marketing platforms) to fulfill your orders and improve services
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Legal authorities if required to comply with law, prevent fraud, or protect our rights
Your Privacy Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your data (subject to legal requirements)
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Object to or restrict certain processing activities (e.g., marketing)
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Withdraw consent where consent is the basis for processing
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Request a copy of your data in a portable format
To exercise your rights, please contact us using the details below.
Controlling Your Personal Information
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You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.
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You can update or correct your information by logging into your account or contacting our support team.
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If you believe any information we hold is incorrect or incomplete, we will promptly correct it.
Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it immediately.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
LoverHair – Customer Support
Email: sale@firstoneaustralia.com.au
Phone: +61 2 9723 8820
Fax: +61 2 9727 2533
Main Office: 17-23 Chadderton St, Lansvale NSW 2166, Australia